The CHS Technical Service Advantage
Our service capabilities are driven by nearly six decades of technical expertise and a commitment to rigorous regulatory compliance.
In-house Biomedical Technicians
Direct access to specialized experts.
Minimized Equipment Downtime
Proactive and responsive repair and service.
Expert Capital Equipment Setup
Seamless, professional installation and calibration.
Preserves Patient Treatment Continuity
Specialized support to maintain the flow of critical care.
Specialized Support Scope
Dedicated service for high-value, complex clinical equipment.
Full Troubleshooting Capability
In-house expertise to solve complex maintenance issues fast.
CHS' Core Technical Service Capabilities
CHS provides specialized technical service and support, ensuring high-value capital equipment maintains maximum operational uptime and directly preserves the continuity of patient treatment.
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Technical Field Support: Expert On-Site Setup and Service
In-house biomedical technicians provide expert equipment setup, repair, and troubleshooting directly in your clinical environment.
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Specialized support for high-value clinical equipment. -
On-site setup, installation, and calibration. -
Minimized equipment downtimes.
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Clinical Training & Documentation: Operational Continuity
Supporting your clinical teams with the necessary technical documentation and training to ensure correct operation and long-term asset reliability.
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Clinically Trained Force provides product knowledge.
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Technical manuals and service documentation. -
Consultation on preventative maintenance protocols.
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Asset Compliance & Certification: Regulatory Assurance
Ensuring all serviced equipment is maintained to required regulatory and quality standards throughout its operational lifecycle.
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Certified repair and calibration services. -
Adherence to all technical service compliance standards. -
Maintenance of service and repair records.
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In-House Quality & Troubleshooting: Fast Problem Resolution
Specialized in-house expertise for complex fault isolation and component-level repair to restore service quickly.
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Full troubleshooting and diagnostics capability. -
Solves complex maintenance issues fast.
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Guaranteed reliability on all parts and labour.
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Parts Inventory & Control: Supply Certainty for Repair
Secure, controlled inventory of essential and proprietary repair components to ensure fast resolution times.
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Dedicated, secure parts inventory.
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Controlled stock of proprietary components. -
Comprehensive parts tracking system.
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Service Network: Responsive National Deployment
A responsive network capable of deploying specialized technicians across the country for timely on-site service.
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Coordinated national deployment capability.
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Fast response times for critical asset failure.
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Clear service scheduling and follow-up.
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Customer Service: Technical Support Scheduling
Responsive, bilingual support dedicated to scheduling service, managing technical inquiries, and ensuring seamless communication.
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Dedicated service scheduling team.
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Bilingual (French/English) service availability.
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Multi-level escalation procedures for critical issues.
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Ensuring Operational Excellence
We provide end-to-end support for your operations by complementing our distribution with essential manufacturing and technical expertise.
Manufacturing
CHS-made products built with strict quality controls.
- Vertical integration ensures supply control.
- ISO 13485:2016 certified production.
- High-volume capacity for critical components.
Technical Services
Expert capital equipment setup, repair, and troubleshooting via in-house biomedical technicians.
- Minimized equipment downtimes.
- Solves complex maintenance issues for high-value clinical equipment.
- Ensures reliable, specialized support is readily available.
Innovative Medical Solutions for High-Acuity Care
CHS provides a comprehensive portfolio of specialized, high-quality medical products.
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Supply Security: Locally-manufactured products mitigate supply chain risks for essential devices.
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Clinical Certainty: ISO 13485:2016 certified production ensures guaranteed quality and performance.
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Proprietary Innovation: Solutions include MED-RX® Kits and Trays, Respan® Respiratory Products and Stadco® Patient Plastics.
Clinical Insights and Healthcare Industry Expertise
Stay informed with the latest updates on medical device manufacturing, regulatory compliance, and innovations in specialty care.
Frequently Asked Questions
Review answers to common questions regarding the supply, quality, and support for our critical care product lines.
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Who performs CHS technical service work?
Our service work is supported by in-house biomedical technicians and technical specialists who understand clinical equipment workflows and the importance of reducing downtime.
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How does CHS help reduce equipment downtime?
We help reduce downtime through service intake, troubleshooting, repair coordination, parts support where applicable, service documentation and clear communication with healthcare teams.
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Can CHS support equipment setup and onboarding?
Yes, for applicable equipment we can support setup, installation guidance, calibration considerations, documentation and user onboarding. This helps care teams adopt equipment correctly and avoid unnecessary interruptions after implementation.
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How can a healthcare team request service or repair support?
Teams should contact CHS with the equipment name, model, issue description, location, urgency and service history if available. We will route the request to the right technical service contact for review and next steps.
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Does CHS support preventative maintenance planning?
Yes, where applicable we can help healthcare teams understand service intervals, maintenance requirements, documentation expectations and equipment care considerations.
Get Started with Certainty
Request a quote, ask a technical question, or speak with a specialist about your supply chain needs.
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